Product care policy
Product Transparency & Safety
This page explains how to use, store and review RP Aesthetics products safely. It includes ingredient guidance, patch testing, reaction reporting, claims information, recycling guidance, returns support and distance selling information.
Please read this page alongside the individual product page, product label, packaging and FAQs.
Product Transparency & Safety
RP Aesthetics products are cosmetic products designed to support the appearance, feel and condition of the skin. They are intended for external cosmetic use only and should always be used in line with the directions shown on the product page, packaging and any accompanying product information.
We aim to provide clear product information so customers can make informed choices before purchasing or using a product. This includes product directions, key ingredient information, full ingredient lists where available, warnings, storage guidance and suitability notes.
Product pages include usage guidance, warnings and ingredient information where supplied by the manufacturer.
Customers are encouraged to patch test before first use and stop use if irritation occurs.
Where relevant, batch code and order details may be requested to support product queries.
Ingredients & Allergens
Ingredient information is provided to help customers review product suitability before use. Cosmetic ingredients are usually listed using their INCI names, which are the standard ingredient names used across cosmetic products.
Customers should always review the full ingredient list before use, especially if they have known sensitivities, allergies, reactive skin, or have previously experienced irritation from cosmetic products.
Before using a product
- Check the full ingredient list.
- Avoid products containing ingredients you know you are sensitive or allergic to.
- Patch test before first use.
- Introduce new skincare gradually.
Allergen note
Some cosmetic products may contain fragrance, botanical extracts, preservatives, actives or other ingredients that may not suit every skin type. Suitability can vary by person.
Patch Testing Guide
We recommend patch testing before using any new skincare or cosmetic product, especially if you have sensitive skin, reactive skin, or are introducing active-led products into your routine.
Apply a small amount
Apply a small amount of product to a discreet area such as the inner arm or behind the ear.
Wait and observe
Leave the product on the area and monitor your skin for up to 24 hours, unless the product directions state otherwise.
Check for irritation
Look for redness, itching, burning, swelling, rash, discomfort or unusual sensitivity.
Use only if suitable
If no irritation occurs, use as directed. If irritation occurs, rinse, stop use and contact us if needed.
Adverse Reaction Reporting
If you experience irritation or an unwanted reaction, stop using the product immediately. Rinse the affected area with water and avoid applying additional active products until your skin has settled.
Please contact customer care so we can record your report and support you appropriately. Cosmetic businesses and Responsible Persons must record adverse effects and report serious undesirable effects where required.
When contacting us, please include:
- Your full name and order number.
- Product name and product size.
- Batch code, if available.
- Date purchased and date first used.
- Where the product was applied.
- Description of the reaction.
- Photos, if you are comfortable providing them.
- Any known allergies or relevant skincare products used at the same time.
Storage & Shelf Life
Store products in a cool, dry place away from direct sunlight, excessive heat and moisture. Always close lids, caps and pumps securely after use.
Storage guidance
- Keep away from heat and direct sunlight.
- Do not store in very humid areas where possible.
- Keep containers closed when not in use.
- Keep out of reach of children.
PAO / expiry
The Period After Opening symbol, often shown as 6M, 12M or 24M, indicates how long the product should be used after opening. Where an expiry date is provided, follow the expiry date shown on the packaging.
Claims & Results
RP Aesthetics products are cosmetic products. Any product claims are intended to describe cosmetic appearance benefits, such as smoother-looking, hydrated-looking, firmer-looking or more radiant-looking skin.
Individual results may vary depending on skin type, skin condition, routine consistency, age, lifestyle, environment and product suitability.
Helps improve the appearance of fine lines.
Cures wrinkles or reverses ageing.
Supports hydrated, smoother-looking skin.
Treats eczema, acne, rosacea or medical conditions.
Skincare FAQs
Our FAQ page includes additional guidance on product safety, ingredients, patch testing, product directions, suitability, storage, shelf life and customer support.
View skincare FAQsRecycling & Sustainability
We encourage responsible disposal and recycling wherever possible. Recycling availability can vary depending on your local council and the type of packaging used.
Before recycling
- Check local recycling guidance.
- Separate components where possible.
- Rinse empty containers if appropriate.
- Remove pumps, caps or mixed-material parts if required by your local recycler.
Packaging note
Some components, such as pumps, droppers, mirrors, metallic coatings or mixed-material packaging, may not be accepted in all recycling streams.
Returns & Reactions
For hygiene and safety reasons, opened or used cosmetic products may not always be suitable for return unless they are faulty, damaged, incorrect or there is another issue covered by your statutory rights.
If you believe a product is faulty, damaged, incorrect, or has caused an unwanted reaction, please contact customer care as soon as possible with your order details and supporting information.
For reaction-related support, include:
- Order number.
- Product name.
- Batch code if visible.
- Photos of the product and packaging.
- Description of the issue or reaction.
- Date first used and frequency of use.
Distance Selling Information
When purchasing online, customers should be provided with clear information before placing an order, including product details, pricing, delivery information, business contact details, cancellation rights and returns information.
For most online purchases, customers have a right to cancel within 14 days after delivery. Certain exemptions may apply, including sealed goods that are not suitable for return for health protection or hygiene reasons if they become unsealed after delivery.
Before ordering
- Review the product description and ingredients.
- Check delivery information and timescales.
- Review returns and cancellation information.
- Contact us before purchase if you have suitability questions.
After delivery
- Check your order carefully on arrival.
- Contact us promptly about damaged, incorrect or missing items.
- Do not use a product if it appears damaged, contaminated or tampered with.
- Keep packaging and batch details if reporting an issue.
Contact & Batch Support
If you need help with a product, batch, order, reaction, ingredient question or suitability concern, please contact customer care.
Everyday essentials
Our beginner-friendly Hyaluronic Acid 2% + B5 boosts hydration, while Niacinamide 10% + Zinc 1% improves the look of skin radiance.